COURSE Details
ITIL 4 Foundation
Course Description:
This 3-day ITIL® Foundation Certification training course introduces students to the lifecycle of managing IT services to deliver to business expectations. ITIL concepts provides a baseline for how to support business outcomes, enable business change, manage cost and risk in line with business needs, optimize customer experiences, show value and continuously improve. This ITIL Foundation course helps students understand ITIL terminology, processes and the service lifecycle stages.