Length: 3 Days
Audience: The ITIL Practitioner Certification Training is a course for IT professionals who have passed the ITIL Foundation examination, which covers the ‘what and why’ of ITIL, and want to take the next step: putting those concepts to work by learning the ‘how’ of successful improvement initiatives.
This application-oriented course covers how to apply the key concepts, principles and models of IT Service Management and prepares learners to pass the ITIL Practitioner Certificate in IT Service Management examination. Successful completion of the ITIL Practitioner course and certification examination is aimed at demonstrating that the candidate is equipped with the skills to apply ITIL concepts in their organization, ensuring maximum business value by delivering fit-for-purpose and fit-for-use services. At the same time, the intention is to give confidence to managers that the members of their team who have taken this course and passed the examination are ready to initiate and successfully carry out required improvement initiatives. Certification Examination Type and Duration Upon completion of the course, candidates may sit the optional ITIL Practitioner examination leading to the ITIL Practitioner Certificate in IT Service Management.