Advanced Scripting for Cisco Unified Contact Center Express v8.0

Length: 5 day

Audience: Cisco AVVID Channel Partners and Resellers System Engineers Customers deploying and maintaining Cisco Unified CCX v8.0 products

Building on the knowledge base and scripting experience learned in the UCCX class, the student will explore more advanced techniques in scripting and overall Cisco Unified CCX functionality. During this five day class the students implement features that extend the functionality of Cisco Unified CCX using many of the tools that are already available in the premium version of the product. Expect to spend time exploring the Agent Desktop Interface, Desktop Administrator and the Desktop Workflow Administrator to invoke behaviors that involve Third Party applications and web based apps like "Web Callback Option" and "Leave a Message in Queue". There will be a major focus on Scripting and Subsystem management.


Price Start Day End Day Days Time
$3495.00 Nov 27th, 2017 Dec 1st, 2017 5 9:00 AM MT Register
$3495.00 Sep 25th, 2017 Sep 29th, 2017 5 9:00 AM MT Register
$3495.00 Jul 24th, 2017 Jul 28th, 2017 5 9:00 AM MT Register