Length: 5 day
Audience: The primary audience for this course is as follows: The target audience for this course is channel partners and field support personnel who are responsible for sales, implementation or administration of a Cisco Unified Contact Center and VRU implementation in customer enterprise networks, specifically individuals filling these roles. Day 1 and Day 2 support personnel. The secondary audience for this course is as follows: Managers overseeing UCCE deployments
The Administering Cisco Unified Contact Center Enterprise Bootcamp is a 5 day, extended hours (10 to 12 hours per day), instructor-led course for system engineers and customers who will be involved with configuration and support of a Cisco Unified CCE solution deployed in a Cisco Unified CVP comprehensive environment.
AUCCE-BC v10.0 describes the requirements needed to configure, monitor, and support a Cisco Unified CCE deployment which will include these topics: agent configuration, CTIOS and Finesse desktops, scripting for Cisco Unfified CCE, Cisco Unified CVP, and Voice XML, Administrative scripting, Skill Group and Precision Queue routing, External Database access, Courtesy Callback, Agent Greeting, Outbound Campaign Dialing, reporting, and troubleshooting tools. This class covers all topics represented in the AUCCE1 and AUCCE2 courseware.